2017. június 23. péntek. Jelenleg 17622 tagja van közösségünknek.

Customer Helpdesk agent



2017.06.13. 13:42 | Utoljára módosítva: 2017.06.13. 13:43
  • Hirdető neve: BT Global Services
  • Munkakör: Customer Helpdesk agent
  • Jelentkezési határidő: 2017-07-28
  • Munkavégzés helye: Debrecen


The Regional Operations Centre of BT is looking for colleagues as 1st Level Customer Helpdesk agent to our office in Debrecen.

Kick-start your international career with one of the world’s leading communication companies!

British Telecom is one of the world’s leading providers of communications solutions and services operating in 170 countries. Its activities include the provision of networked IT services globally. The Regional Operations Centre of BT is looking for colleagues as 1st Level Customer
Helpdesk agent to our office in Debrecen.

BT Conferencing provides the excitement of working with cutting edge technology in a fast paced, team−oriented environment. A Conference Coordinator is responsible for providing high touch customer service for VIP clients. Each Agent is responsible for adhering to the client's needs while maintaining professional communications and demeanour. Supported topics include, but is not limited to, products currently re−sold by BT Conferencing. The Conference Coordinator position is customer service based with a strong emphasis on teamwork. This position will require an individual who can handle the top tier of BT customers and both their executive user groups and their technical staff.

Responsibilities:
- Responsible for delivering customer service as defined by BT Conferencing customers.
- Handling Customer queries via phone and e−mail system
- Providing 1st line support for internal and external customers
- Proactive software based monitoring alarm response

Required experiences and skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Excellent English
- Working knowledge of PC's and a Windows based system.
- Self−starter; enthusiastic team player.
- Good troubleshooting skills: able to define problems and offer valid resolution.
- Responsible; exhibits 'sense of ownership'.
- Flexible; the ability to manage/prioritize multiple tasks simultaneously.
- Professional in appearance and conduct.
- Customer Service Skills
- Proven customer service and technical skills or a technical aptitude.
- Ability to interface with Executive Leadership and Technical Staff.
- Demonstrate effective oral/written communication and interpersonal skills.
- Organizational Skills
- Must possess excellent organizational skills with the ability to prioritize and handle multiple tasks simultaneously.
- Strong attention to detail and problem solving skills.
- Demonstrated willingness and aptitude to learn new technologies and participate in BT Conferencing training courses

OTHER: This role is 24/7. Shifts are changing on a weekly basis.

Why you should join BT?
You’ll play a vital part in making technology and communications accessible on an unparalleled scale. You’ll be challenged to tackle new problems. Always on the lookout for ways to improve things and make life easier for our customers.

If you are interested in the position, please visit our career website at: http://www.bt.com/career (60955)