2017. december 16. szombat. Jelenleg 19756 tagja van közösségünknek.

1st level network technician - LEJÁRT.



2017.11.24. 12:00 | Utoljára módosítva: 2017.11.24. 12:03
  • Hirdető neve: British Telecommunications
  • Munkakör: 1st level network technician
  • Jelentkezési határidő: 2017-12-15 - LEJÁRT.
  • Munkavégzés helye: Debrecen


A British Telecommunications pályázatot hirdet szakirányú végzettséggel, valamint angol és francia nyelvtudással rendelkező munkavállalók részére 1st level network technician munkakör betöltésére.


1st LEVEL NETWORK
TECHNICIAN - 75424


The Specifics:

 
The Team: Service Assurance
Work Schedule: Shifts
Work Location: Debrecen, Hungary
 
What you'll be doing:
 
As 1st Level Network Technician French-English, you will be in charge of:
- Front line employee working in shifts (24/7), performing all the functions of the 'Customer Helpdesk' role and additionally providing in-depth technical support to customers through network or equipment monitoring, localisation and remote repair
- Owning, driving, communicating, updating and proactively representing BT in all domains of activities
- Assuring customers that they call/call them are left "delighted" with the experience
- Manage supplier activities (e.g. Really driving/escalating 3rd party agents to dispatch and repair faults to meet our services level agreements)
- Provide process improvement input wherever possible
- May do proactive jeopardy management

We'll also need to see these on your CV:
 
Soft skills:
- Ability to meet the customers’ needs in line with the business requirements
- Working with a cooperative and positive attitude in a group settings to achieve common goals
- The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
- Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation
- Willingness to handle difficult situations

Professional skills:
- Confident Windows and MS Office usage
- Affinity to technology is a must
- Understanding of the IT products is an advantage
- Enthusiastic and pro-active personality

Language skills:
- English on a fluent level is a must
- French on a fluent level is a must

 E-mail: katinka.derencsenyi@bt.com