2018. november 14. szerda. Jelenleg 22852 tagja van közösségünknek.

2nd Level Network Technician - LEJÁRT.



2018.01.16. 14:46 | Utoljára módosítva: 2018.02.09. 12:31
  • Hirdető neve: British Telecommunications
  • Munkakör: 2nd Level Network Technician
  • Jelentkezési határidő: 2018-02-08 - LEJÁRT.
  • Munkavégzés helye: Debrecen


A British Telecommunications pályázatot hirdet folyékony angol és francia/német/olasz vagy spanyol nyelvtudással rendelkező munkavállalók részére.

The Specifics:
The Team: Service Assurance
Work Schedule: Shifts
Home office opportunity: No
 
What you'll be doing:
As 2nd Level Network Technician, you will be in charge of:

- Front-line people working in shifts (24/7), performing all the functions of the 'Customer Helpdesk' role and additionally providing in-depth technical support to customers through network or equipment monitoring, localisation, and remote repair
- Technically aware customer service technicians who demonstrate excellent customer care skills (e.g. Owning, driving and communicating) such that customers that they call/ call them are left "delighted" with the experience
- Cooperating with internal higher level support (3rd line)
- Manage supplier activities (e.g. Really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements)
- Provide process improvement input wherever possible
- May do proactive jeopardy management
- Providing higher level support internally

We'll also need to see these on your CV:
Soft skills:
- Ability to meet the customers’ needs in line with the business requirements
- Working with a cooperative and positive attitude in a group settings to achieve common goals
- The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
- Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation

Professional skills:
- In depth understanding of LAN/WAN technologies
- 1-2 years experience in technical customer support role
- Cisco CCNA certification and familiarity with any of the following products: Juniper, Adva, Avaya, Ipanema is an advantage

Language skills:
- English on a fluent level
- French on a fluent level

Language skills:
- English on a fluent level
- Also, French or German or Italian or Spanish on a conversational level is an advantage

If you are interested in the position, please visit our career website at:
http://www.bt.com/career (this job’s number: 60465)